Before trading it is important to complete verification. Proof of residence is required to continue trading and experiencing the benefits of CAPEX.com.
📝Proof of Residence documentation can include:
✔ Bank or Bank Card Statement
✔ Utility Bills (electric, gas, water, etc.)
✔ Tenancy Contract
✔ Municipality Bill
✅The above documents must clearly show the following:
➜ Your full name
➜ Stamp or logo of the issuing authority or company
➜ Your address of residence (please note: this address should match the one you provided during registration)
➜ Date of Issue of the document
❗Please note that we do not accept any Proof of Residence issued over six months ago.
1. Make sure the scan/photo of your document is straight and not distorted:
2. Make sure the scan/photo of your POR document is not cut or cropped:
❗️Kindly note that we will not accept covered details, edited copies, cropped documents, flashlight or other light reflections on the photo, or any black and white documents. Be sure that the document is of an acceptable quality to avoid delaying the process of verification.
Also, if the address is not a full physical address of residence a ‘Self Declaration Form’ is available upon request.
If the Proof of residence is under your family member’s name a ‘3rd Party Declaration of Address Form’ is available upon request.
More info at support.sc@capex.com.
What if I am renting without the proper documentation (i.e. not having a bill under my name)?
If the Proof of residence is under your family member’s name a ‘3rd Party Declaration of Address Form’ is available.
For this, please contact us at support.sc@capex.com.
Is it possible to have Proof of Residence accepted if the address appearing on the document is different from the one on the Proof of Identity?
It is possible only if from the same city.
Related Articles:
📖 What is KYC and why do I need to verify my account?
📖 What is Proof of Identity (POI)?
📖 How do I upload the documents for KYC?