If you're experiencing difficulties logging into your account, don't worry. This guide is here to assist you in troubleshooting common login issues and getting you back to trading as smoothly as possible. Here are some situations you might encounter and how to resolve them:
You Forgot Your Password
We've all been there! If you can't remember your password:
- Click on the "Forgot Password?" link on the login page.
- Enter your registered email address, and we'll send instructions on how to reset your password.
Remember to check your spam or junk folder if you don't see our email in your inbox.
💡🔓 Other Tips for Successful Login
Check Your Credentials - Ensure that you've entered your username and password correctly. Remember, passwords are case-sensitive.
Clear Cache and Cookies - Sometimes, your browser's stored data can cause login issues. Try clearing your browser's cache and cookies, then attempt to log in again.
Try Using Another Sign-In Method - If you've linked your CAPEX.com account with a social login option like Apple, Facebook, or Google, attempt to log in using the relevant button. It provides a quick and easy alternative access method.
Check Your Internet Connectivity - A stable internet connection is key. Ensure that you're not facing any network issues and that you haven't opened another CAPEX.com session in a different browser tab or window.
Related Articles:
📖 How do I contact CAPEX.com?
📖How do I view or change my account details?